Terms & Conditions
Overview
These Terms & Conditions govern your use of our website and the purchase of products from Will Kill For You. By placing an order, you agree to these terms.
Product Quality & Description
We take great care in sourcing, preparing, and delivering high-quality meat products.
All products are prepared and packed with strict quality standards.
As our products are fresh and natural, variations in size, weight, colour, and marbling may occur.
We make every effort to ensure product descriptions and images are accurate, however they are for illustrative purposes only.
Orders & Availability
All orders are subject to availability.
We reserve the right to substitute products of equal or greater value if required (you will be notified where possible).
We may cancel orders due to unforeseen circumstances, including supply issues or pricing errors, and will provide a full refund where applicable.
Pricing & Payment
All prices are listed in AUD and include GST unless stated otherwise.
A 50% deposit is required before order processing begins.
The remaining balance must be paid in full before delivery or collection.
Prices are subject to change without notice.
Delivery
Delivery timeframes are estimates only and may vary.
It is the customer's responsibility to ensure someone is available to receive perishable goods or provide safe delivery instructions.
We are not responsible for spoilage if delivery instructions are not followed or if products are left unattended.
Refunds, Returns & Replacements
Due to the perishable nature of our products, we do not accept returns for change of mind.
However, your satisfaction is important to us:
- If your order arrives damaged, incorrect, or not up to expected quality, please contact us within 24 hours of delivery.
- You may be required to provide photos and details of the issue.
At our discretion, we may offer:
- A replacement product
- A store credit
- A partial or full refund
Refunds will be processed back to the original payment method where applicable.
Quality Guarantee
We stand behind the quality of our products.
We make every effort to ensure all products are fresh, properly handled, and delivered in optimal condition.
If you are not satisfied, we encourage you to contact us so we can resolve the issue promptly.
Customer Responsibilities
Please ensure products are refrigerated or frozen immediately upon delivery.
Follow safe food handling practices at all times.
We are not liable for issues arising from improper storage or handling after delivery.
Allergies & Dietary Information
While we take care in preparation, our products may be processed in environments that handle allergens.
It is the customer's responsibility to review product information and contact us with any concerns prior to purchase.
Contact & Support
If you have any concerns, questions, or feedback, we're here to help.
Please contact us via:
- Phone: 0458 566 240
- Email: info@willkillforyou.com.au
- Website Contact Form
We aim to respond promptly and resolve any issues in a fair and reasonable manner.
Limitation of Liability
To the extent permitted by law:
- We are not liable for any indirect or consequential loss arising from the use of our products.
- Our liability is limited to the value of the goods purchased.
- Nothing in these terms excludes your rights under the Australian Consumer Law.
Changes to Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on our website.
Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
We're passionate about delivering quality paddock-to-plate products. If something isn't right, let us know, we'll always do our best to make it right.